# Refund policy

Last updated October 24, 2026

## Failed translations

Credits for translations that fail, that the model declines, or that you cancel before they finish return to your balance automatically.

## Completed translations

Completed translations are charged, because the model has already run. If a translation is unusable because of a technical fault, contact us and we will look at it.

## Payments

If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.