Refund policy
Last updated October 24, 2026
Failed translations
Credits for translations that fail, that the model declines, or that you cancel before they finish return to your balance automatically.
Completed translations
Completed translations are charged, because the model has already run. If a translation is unusable because of a technical fault, contact us and we will look at it.
Payments
If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.